FAQs

FAQ
Q1: Are you trading company or factory?

A: Our parent company is “Globalwin Gift & Craft (HK) Co.,Limited” and invested over 100 factories in Shantou to intergrate the source. Our parent company divide the sales and factory production, and our company “Shantou Globalwin Intelligent Technology Co.,Ltd.”, as the external window, are responible for sales of the products from our parent company invested factories.
Our factories are responsible for the production and as for us, are responsible for integrating and unifying the products in our invested factory to the outside world. After all, in terms of reception, market environment, product popularity, styles, and even intellectual property protection, our marketing team will be more professional at the front end of the market. Our company has independent accounting, and can give the factories requirements, QC, design suggestions, etc. from the perspective of customers. In this way,we could live longer and better.

Q2: What kind of qualification or certification do you have?

Our products comply with the standards such as CE, EN71, EN62115, ASTM, HR4040 and RoHS. Our factory complies with IS09000:2000 and has passed factory audits for Brazil and Europe clients.

Q3: What is your minimum order quantity?

We're looking for long-term cooperation, we would like to work with you in a more creative and flexible business cooperation, so the MOQ is negotiable.

Q4: How to get the price?

. ODM: Please tell us your interested model and demand quantity, we will offer you a good price.
. OEM: Please tell us the details: size, quantity, printing/package etc. Request We will calculate the price for you.

Q5: What's your payment term?

A: We generally accept trade assurance, T/T, PayPal and etc.

Q6: How to customize?

Any customized order is warmly welcome. Send us pictures or your layout, size and materials.
We will check and make the sample as per your request.

Q7: When will it be delivered? Express?

Our delivery term is by DHL/EMS/UPS/FedEx. Most customers will choose DHL, because it is fast and safe. It will be delivered to your country in about 4-5 days, and if you have another prefered shipment way, you can ask about delivery requirements.

Q8: After sales service?

Any quality problems found after sales would be offered utmost service for solution to minimize unnecessary losses.

Q9: About Sample

We welcome sample order to test and check quality. Mixed samples are acceptable. 1-3 pieces samples will be provided, samples freight have to be paid on your side.

Q10: What is your MOQ if I want a private label on products or/with customized design?

Different items have different MOQ, please negotiate with our sales before your purchasing.

Q11: Can you help for the design?

Yes, we have the professional designer to help with the sample information such as the style of product and the logo, images.

Q12: What about the Lead time?

Honestly, it depends on the order quantity and the season you place the order. Our producing capacity is 100,000 pcs/month.

Q13: May I have a look at your catalogue?

Yes, welcome to inquire, contact us for the catalog.

Q14: How about the quality of your products?

A6:We will make samples before mass production and test them, After sample approved, we will begin mass production, doing 100% inspection during production and then do random inspection before.

Q15: Can I customize the packing?

No matter the inner packing or the outer carton. We can design as your request.

Q16: How long can I get your response?

We have professional customer service team, timely response to the needs of buyers, dedicated service to our customers.

Q17: Why are we the best for you to choose?

1. Focusing on toys manufacturing over 10 years in Shantou,China
2. Stronger development ability
3. Better manufacture ability
4. Strict quality control carrying out by our professional QC team.
5. Our products comply with all the EU & USA certificate.
6. Over 95% of our cusotmers place repeat orders.
7. Payment by T/T,L/C are acceptable by us.
8. Sourcing & cargo consolidation provided by us.
9. Sample order or trial order avialable
10. Quickly response
11. More safe and fast transport

Q18: What kind of product do you have?

Globalwin Group as a leading manufacturer, having over 12 years export experiences focus on R/C toys, educational toys and seasonal gifts.
Our factories can pass BSCI Audit and our items can pass testing standards, such as, CE,EN71,EN62115 and etc.
We have full confidence to meet your quality requirements!

Q19: What is your Trade term?

EXW,FOB,CNF,CIF are also ok.

Q20: What is the Loading Port?

Shantou / Shenzhen

WANT TO WORK WITH US?